OnTable support
Need help? Write to support@nimblecompanions.com. I aim to reply within 3 working days. Please do not include passwords, or client or clinical details.
Common questions
How do I invite a colleague?
In the app, open your group and choose Invite, then enter your colleague's email address. They accept the invitation in the app and join for free.
Why can't I create spaces, goals, tasks or events?
Your free trial has ended and there is no active subscription, so your account is in participant mode. You can still read shared items, update your availability and complete tasks assigned to you. Subscribe in the app to create items again. Your data is never deleted.
How do I cancel my subscription?
On Google Play: open the Play Store, tap your profile picture, then Payments & subscriptions, then Subscriptions, choose OnTable and tap Cancel subscription. Access continues until the end of the paid period. Uninstalling the app does not cancel it.
I subscribed but the app still shows the trial or participant mode.
Open Settings in the app and choose Restore purchases. If that does not help, write to support from the email address of your OnTable account.
How do I export my data?
In the app, open Settings and choose the data export. You get your items as a JSON file and your events as a calendar (ICS) file. Export works even when you are in participant mode.
Voice dictation does not work.
Check that OnTable has permission to use the microphone, and that English or Greek is installed in your device's speech settings. Depending on your device, dictation may need an internet connection.
How do I delete my account?
Still stuck?
Email support@nimblecompanions.com and tell me what you expected and what happened instead. Include your app version (Settings) and your device model if you can.